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Wanted to share my Positive Corpororate Customer service experience
#11
Final step will be... once my baby girl has her Dream Vera Wang ring back on her finger... Will be to send beautiful thank you cards to everyone involved, and nice long letters to Kay and Kohls corporate offices explaining the wonderful way their employees helped us. And some shares on social media.

We need to remember to not just complain when things go bad, but also praise when things are handled in such a wonderful manner.

Hugs
[Image: 20171219_221243.jpg]
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#12
(01-25-2018, 09:47 PM)~mc~ Wrote:
(01-25-2018, 09:37 PM)Elizabeth Wrote: So now.... After days of negotiations....

Got phone call this evening from Kay Coorporate....  Check for 3850$  being mailed.   Will take about two weeks.

Phone call the Mississippi Kohls with Dream Ring...  Explain it will take at least two weeks but check coming.... They promise to hold ring in safe until we can come get it!

Cheer


Looks like it will be a Happy Ending.   Plus all involved want me update them on what happens and  to send wedding pics

Hugs

Im so grateful people did the right thing and went above and beyond even when they didnt have to!

Heartflowers

Great ending!!

Is the ring at kohls still on sale ?  Chuckle

LMAO! Nope its the 3850$ but the managers helping did share that there will be a huge sale for valentines day.

LOL... Told that to my daughter... and she's like No Mom... If I get ot on sale I'll bring the extra money back to Kay.

I didnt tell her they likely couldnt accept it.... Just proud I raised such an awesome person who would also try to do what is right, no matter how much stress this put her through.

Actually it makes me beam
[Image: 20171219_221243.jpg]
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#13
(01-25-2018, 09:54 PM)Elizabeth Wrote:
(01-25-2018, 09:47 PM)~mc~ Wrote:
(01-25-2018, 09:37 PM)Elizabeth Wrote: So now.... After days of negotiations....

Got phone call this evening from Kay Coorporate....  Check for 3850$  being mailed.   Will take about two weeks.

Phone call the Mississippi Kohls with Dream Ring...  Explain it will take at least two weeks but check coming.... They promise to hold ring in safe until we can come get it!

Cheer


Looks like it will be a Happy Ending.   Plus all involved want me update them on what happens and  to send wedding pics

Hugs

Im so grateful people did the right thing and went above and beyond even when they didnt have to!

Heartflowers

Great ending!!

Is the ring at kohls still on sale ?  Chuckle

LMAO!  Nope its the 3850$  but the managers helping did share that there will be a huge sale for valentines day.

LOL... Told that to my daughter... and she's like No Mom... If I get ot on sale I'll bring the extra money back to Kay.

I didnt tell her they likely couldnt accept it.... Just proud I raised such an awesome person who would also try to do what is right, no matter how much stress this put her through.

Actually it makes me beam

Kohl’s almost always has a 30% off of the retailmenot app :)
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#14
(01-25-2018, 09:55 PM)~mc~ Wrote:
(01-25-2018, 09:54 PM)Elizabeth Wrote:
(01-25-2018, 09:47 PM)~mc~ Wrote: Great ending!!

Is the ring at kohls still on sale ?  Chuckle

LMAO!  Nope its the 3850$  but the managers helping did share that there will be a huge sale for valentines day.

LOL... Told that to my daughter... and she's like No Mom... If I get ot on sale I'll bring the extra money back to Kay.

I didnt tell her they likely couldnt accept it.... Just proud I raised such an awesome person who would also try to do what is right, no matter how much stress this put her through.

Actually it makes me beam

Kohl’s almost always has a 30% off of the retailmenot app :)

Her granny is part of some kind of Kohls rewards thing and gets another extra 30% off when using her Kohls card.

Lmao  Jptdknpa

Hell at this point as long as my baby girl is Happy I am.

This wedding is gonna be the death of me.... but look what a gorgeous bride she is gonna be!!!

Heartflowers
[Image: NPlFFZ5.jpg]
[Image: 20171219_221243.jpg]
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#15
(01-25-2018, 10:03 PM)Elizabeth Wrote:
(01-25-2018, 09:55 PM)~mc~ Wrote:
(01-25-2018, 09:54 PM)Elizabeth Wrote: LMAO!  Nope its the 3850$  but the managers helping did share that there will be a huge sale for valentines day.

LOL... Told that to my daughter... and she's like No Mom... If I get ot on sale I'll bring the extra money back to Kay.

I didnt tell her they likely couldnt accept it.... Just proud I raised such an awesome person who would also try to do what is right, no matter how much stress this put her through.

Actually it makes me beam

Kohl’s almost always has a 30% off of the retailmenot app :)

Her granny is part of some kind of Kohls rewards thing and gets another extra 30% off when using her Kohls card.

Lmao  Jptdknpa

Hell at this point as long as my baby girl is Happy I am.

This wedding is gonna be the death of me....  but look what a gorgeous bride she is gonna be!!!  

Heartflowers
[Image: NPlFFZ5.jpg]

She's beautiful daydream I'm so glad everything is going to work out. Our experience with Kohl's has been horrible. Anon
"Tradition is not the worship of ashes but the preservation of fire"~ Marion Le Pen
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#16
(01-26-2018, 12:44 AM)MysticPizza Wrote:
(01-25-2018, 10:03 PM)Elizabeth Wrote:
(01-25-2018, 09:55 PM)~mc~ Wrote: Kohl’s almost always has a 30% off of the retailmenot app :)

Her granny is part of some kind of Kohls rewards thing and gets another extra 30% off when using her Kohls card.

Lmao  Jptdknpa

Hell at this point as long as my baby girl is Happy I am.

This wedding is gonna be the death of me....  but look what a gorgeous bride she is gonna be!!!  

Heartflowers
[Image: NPlFFZ5.jpg]

She's beautiful  daydream  I'm so glad everything is going to work out. Our experience with Kohl's has been horrible. Anon

I was really surprised at the effort they put in to trying to help us. Not sure if my determination and worry was written all over my face or what? But they went above and beyond
[Image: 20171219_221243.jpg]
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#17
(01-25-2018, 09:37 PM)Elizabeth Wrote: So now.... After days of negotiations....

Got phone call this evening from Kay Coorporate....  Check for 3850$  being mailed.   Will take about two weeks.

Phone call the Mississippi Kohls with Dream Ring...  Explain it will take at least two weeks but check coming.... They promise to hold ring in safe until we can come get it!

Cheer


Looks like it will be a Happy Ending.   Plus all involved want me update them on what happens and  to send wedding pics

Hugs

Im so grateful people did the right thing and went above and beyond even when they didnt have to!

Heartflowers

I love a happy ending..

Heartflowers
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#18
(01-25-2018, 10:03 PM)Elizabeth Wrote:
(01-25-2018, 09:55 PM)~mc~ Wrote:
(01-25-2018, 09:54 PM)Elizabeth Wrote: LMAO!  Nope its the 3850$  but the managers helping did share that there will be a huge sale for valentines day.

LOL... Told that to my daughter... and she's like No Mom... If I get ot on sale I'll bring the extra money back to Kay.

I didnt tell her they likely couldnt accept it.... Just proud I raised such an awesome person who would also try to do what is right, no matter how much stress this put her through.

Actually it makes me beam

Kohl’s almost always has a 30% off of the retailmenot app :)

Her granny is part of some kind of Kohls rewards thing and gets another extra 30% off when using her Kohls card.

Lmao  Jptdknpa

Hell at this point as long as my baby girl is Happy I am.

This wedding is gonna be the death of me....  but look what a gorgeous bride she is gonna be!!!  

Heartflowers
[Image: NPlFFZ5.jpg]

I love that dress!

She is beautiful Heartflowers
Elizabeth  likes this!
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#19
Well great news!! The Dream ring has been replaced!!
Cheer

[Image: cGHNEUC.jpg]

Then...Im all excited about the ring then she sends me this text next... had me bawling!


Quote:Thank you so much mom!!! Like I literally cannot even fathom what my life would be like if I didn't have you on my team! I love you so much. Not because you do stuff for me but I love you because of why you do stuff for me. You'd do anything and give anything for Cole and I and I can't thank God enough for making you my mama bear

Tissue
[Image: 20171219_221243.jpg]
MysticPizza, T-Dub  likes this!
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#20
(01-25-2018, 09:01 PM)Elizabeth Wrote: Last year my daughter and future son in law were talking about marriage.  And for fun started looking at engagement rings.  There was ONE... she fell in love with, A Vera Wang design that was knowingly way out of budget at 3850$  but was the "fun in our dreams" ring.

He is a veteran and makes decent money but NOT that much money.  She is a Kindergarten teacher.

Well a miracle happened and in September after trying tp save for "The Dream Ring" he caught it on sale for 700$ plus tax!   And he proposed to my daughter with the Dream Ring.

Well my daughter is a country girl and a natural clutz like her mom, and one of the smaller surrounding diamonds fell out of the ring.  She brought it back to Kohls to see if it could be fixed.  They would replace the whole ring, but the ring was discontinued and none available to replace with.  Plus she wanted HER ring.  The one he proposed with.  So she brought the ring to Kay Jewelers

After a month Kay finally called my daughter and told her that her ring and 7 others had been lost in shipment.  The entire shipment gone!  

My daughter, who has this giant sentimental heart was devastated!  And... the worst part when she dropped off the ring, the rep asked what they payed for it.  My daughter not realizing she meant VALUE said 700$!

Tissue

You need Hillbilly redneck commonsense school.....I luv you
“Courage is the first of human qualities because it is the quality which guarantees the others.”
― Aristotle

Elizabeth  likes this!
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