Welcome, Guest

 or  Register
NewsFeed

Wanted to share my Positive Corpororate Customer service experience
#1
Last year my daughter and future son in law were talking about marriage. And for fun started looking at engagement rings. There was ONE... she fell in love with, A Vera Wang design that was knowingly way out of budget at 3850$ but was the "fun in our dreams" ring.

He is a veteran and makes decent money but NOT that much money. She is a Kindergarten teacher.

Well a miracle happened and in September after trying tp save for "The Dream Ring" he caught it on sale for 700$ plus tax! And he proposed to my daughter with the Dream Ring.

Well my daughter is a country girl and a natural clutz like her mom, and one of the smaller surrounding diamonds fell out of the ring. She brought it back to Kohls to see if it could be fixed. They would replace the whole ring, but the ring was discontinued and none available to replace with. Plus she wanted HER ring. The one he proposed with. So she brought the ring to Kay Jewelers

After a month Kay finally called my daughter and told her that her ring and 7 others had been lost in shipment. The entire shipment gone!

My daughter, who has this giant sentimental heart was devastated! And... the worst part when she dropped off the ring, the rep asked what they payed for it. My daughter not realizing she meant VALUE said 700$!

Tissue
unclelunatic  likes this!
Reply Share
#2
How is this positive ? :(
Reply Share
#3
Damn.... Does he have the original bill of sale detailing the ring?
Reply Share
#4
Breaking up story because its long...

Well she calls me sobbing so hard I could barely understand her. And she was on her way to Kay to settle the transaction. So I convinced her to please let me call and see if I could do anything.

So I called Kay before she arrived and explained that the ring was actually a 3850$ ring and her fiance happened to get it on sale. Explained that my daughter isnt the type to come in angry and scream and yell, but would likely burst out crying instead. And please be patient with her.

The lady from Kay called me back after my daughter left and thanked me for calling and explaining, because there is no way she would have gotten the whole story out of my daughter.

And said she would do whatever she could to fight for her to get her the actual value of her ring. Not the value on the paper she initially filled out
Reply Share
#5
(01-25-2018, 09:07 PM)~mc~ Wrote: How is this positive ? :(

Getting there.

Hugs
Reply Share
#6
So next step in this ordeal...

To find the DISCONTINUED DREAM VERA WANG RING!!

People at Kohls are BEAUTIFUL!!!!

Local Kohls did eventually find the ring for her... but the quality of diamonds were nowhere as clear or bright as her original. But gave us documentation of what it would cost to replace the ring.

[Image: OnCIEbs.jpg]
[Image: 2E6QOMC.jpg]

Daughter still devastated because it for one wasnt HER ring, and though same design not as brilliant.

But Kohls though only having a 24 hr hold. Promised to put the ring in safe to hold in case she wanted it.

Kay Jewelers also carries Vera Wang merchandise. And was saying they may be able to replace directly through their own store.

But once they realized the ring is totally discontinued, and unable to be replaced.... they started trying to screw over my daughter saying they were going to write a 700$ check...
Reply Share
#7
(01-25-2018, 09:13 PM)Elizabeth Wrote:
(01-25-2018, 09:07 PM)~mc~ Wrote: How is this positive ? :(

Getting there.

Hugs

Ok, I was like “well, that’s sad”

Lol.. I’ll go read the rest ;)
Reply Share
#8
By this time all negotiations with Kay had moved to Corporate. My daughter text me while in class saying they called her and she started crying and she had 5 yr olds trying to console her. So I said. Call them tell them my name and I would handle everything from here on out.

Mama Bear claws was ready to come out. And I was fully prepared to threaten Kay with a PR Nightmare unlike any they had seen before... IT WAS ON!

LMAO! Luckily I didnt have to make a fool of myself!

First was a trip to a different Kohls store, with a Jewelry Clerk and two floor managers working with me for the next two hours.

DREAM RING FOUND!! NEXT STATE OVER... AND PIC SENT BY MANAGER, RING IS GORGEOUS!!!

After a phone call to that store manager, an agreement to hold ring in safe as long as needed.
Reply Share
#9
So now.... After days of negotiations....

Got phone call this evening from Kay Coorporate.... Check for 3850$ being mailed. Will take about two weeks.

Phone call the Mississippi Kohls with Dream Ring... Explain it will take at least two weeks but check coming.... They promise to hold ring in safe until we can come get it!

Cheer


Looks like it will be a Happy Ending. Plus all involved want me update them on what happens and to send wedding pics

Hugs

Im so grateful people did the right thing and went above and beyond even when they didnt have to!

Heartflowers
Reply Share
#10
(01-25-2018, 09:37 PM)Elizabeth Wrote: So now.... After days of negotiations....

Got phone call this evening from Kay Coorporate....  Check for 3850$  being mailed.   Will take about two weeks.

Phone call the Mississippi Kohls with Dream Ring...  Explain it will take at least two weeks but check coming.... They promise to hold ring in safe until we can come get it!

Cheer


Looks like it will be a Happy Ending.   Plus all involved want me update them on what happens and  to send wedding pics

Hugs

Im so grateful people did the right thing and went above and beyond even when they didnt have to!

Heartflowers

Great ending!!

Is the ring at kohls still on sale ? Chuckle
Reply Share

Post Thread  Back To Forum
[-]
Quick Reply
Message
Type your reply to this message here.

Please select the number: 4
1 2 3 4 5 6 7 8 9 10